Polite

• The NAOT footpad possesses a supportive anatomical structure that encourages a natural and correct posture.
• The insole adjusts to the foot like a footprint in the sand. This alignment improves within a short time, so the feeling of comfort increases as time passes.
• The anatomical support distributes the weight of the body equally over the entire foot, massaging, and releasing pressures caused by other parts of the body. The footpad is particularly wide and enables the foot to rest and relax.
• The flexible, shock-absorbent sole enables the foot to move gently and continuously.

Naot footwear is made in European sizes. The chart below reflects the calculated size conversions. Conversions are approximate. Also there may be a variation between shoe collections for a given size.

How to Measure Your Foot

Delivery Methods

We currently offer FREE DELIVERY Australia wide with purchases over $100 . We use registered post (secure shipping) via Australia Post which requires a signature upon delivery. If no one is at the delivery address to receive your footwear a card will be left advising that the parcel can be collected at the nearest Post Office. We do not offer the Safe Drop option (leave parcel at address if customer is not available upon delivery) for the security of the customers purchase

Please specify your preferred option during the checkout process.

Standard Delivery (Parcel - Australia Post) : Free

• The approximate delivery time is 3-7 working days from the date of dispatch. Free standard delivery for all orders over $100.
• Standard delivery can be tracked via Auspost website
• Delivery time usually between 9:00am to 5:00pm.If nobody is available to sign for the order a card will be left by Australia Post and you can pick up your order from your local Post Office.
• We deliver to PO Box addresses and Parcel Lockers.
• Through the order process you will receive 2 emails :
  • One from us when you place your order and your payment is accepted
  • One from Australia Post when your order leaves the store on its way to your place; you can follow this using the tracking number

Express Delivery (Express Parcel - Australia Post) : $20.00. Additional $10 for each extra pair.

• The approximate delivery time is 1-3 working days from the date of dispatch. Guaranteed next business day delivery within the Express Post networks.
• Express delivery can be tracked via http://auspost.com.au/track
• Delivery time usually between 9:00am to 5:00pm. If nobody is available to sign for the order a card will be left by Australia Post and you can pick up your order from your local Post Office.
• We deliver to PO Box addresses and Parcel Lockers.
• Through the order process you will receive 2 emails :
  • One from us when you place your order and your payment is accepted
  • One from Australia Post when your order leaves the store on its way to your place; you can follow this using the tracking number

Shipping

Receive FREE standard delivery in Australia on all purchases over $100.

• If you would like to purchase any of our shoes you can do this in a number of ways.
• Purchase desired shoes online via the secure PayPal payment gateway. Simply click on your desired shoe and follow the prompts and receive free delivery anywhere in Australia.
• For accessories WITH shoes: no additional charge.
• For accessories WITHOUT shoes Under $100: flat rate of $9 i.e. 1 pair or more pairs of socks = $9
• Other International Shipping: contact us for a quote to International locations
• You will find store contact and location details on out contact page.

Posting Returns and Exchanges

• All Returns and Exchanges must be posted back to us at your local Post Office over the counter with a tracking number.
• You will be given a lodgment receipt which allows trackability. This is to ensure safe arrival of Returns/Exchanges.
• DO NOT post Returns/Exchanges in the Red or Yellow street posting box or inside the Australia Post Drop box - STRICTLY OVER THE COUNTER.

Refunds

• Regular and Sale priced footwear or other merchandise may be returned for any reason within 21 days of purchase for an exchange, credit note or full refund (except where Express postage was chosen when postage will be deducted.)
• The shoes have to be in their original box, receipt to be enclosed and shoes must be in NEW / UNUSED condition.
• A Return/Exchange form will be provided with your shoes. A copy of our Returns/Exchanges Form can be downloaded  here.
• Please pack your item in a secure sealable bag and send it with the provided Returns form with your choice (refund) to:
  • Naot of Kew
  • 200 High Street,
  • Kew, VIC 3101
• Sorry, no refunds after 21 days of delivery
• Return postage will be paid by the consumer.
• Refunds will be processed through the original payment.
• If you have any further inquiries, please contact us and we will get back to you.

Exchanges

• Exchanges for a different size or style are available within 21 days of delivery if footwear is still in NEW / UNUSED condition
• A Return/ Exchange form will be provided with your shoes. A copy of our Returns/Exchanges Form can be downloaded here.
• To Exchange your items for another size, please pack your item in a secure sealable bag and send it with the provided Return/Exchange form with your choice (exchange) to:
  • Naot of Kew
  • 200 High Street,
  • Kew, VIC 3101
• We will send a new size back to you anywhere in Australia at no additional cost; however the customer is responsible for all return postage costs.
• Exchanges for shoes that are greater in value we will invoice you for further payment through PayPal whereas shoes that are lesser in value will be refunded through original payment.
• If footwear or other merchandise is faulty, we will provide a repair, exchange or full refund at no cost to the customer (see 'Manufacturer Faults' above). Please send your inquiry including photo of the fault to info@naotshoes.com.au and we will reply ASAP.

• Return postage will be paid by the consumer.

Introduction

This limited extended warranty comes into effect on 1 December 2015 and will not be applied retrospectively.

Limited Extended Warranty

We offer a limited extended warranty for all footwear exclusively purchased at NAOT of Kew.
There is a manufacturer's warranty in force for 6 months from date of purchase. Our limited extended warranty provides protection from 6 months up to 18 months from date of purchase.

The warranty period to 18 months will cover:

• Stitching
• Velcro
• Attachment of sole to uppers
• Ornaments ( If available)

How to redeem

If you experience any defects in the material or workmanship, contact us via email with proof of purchase for the defective footwear. Please also provide images and description of the relevant fault for assessment.

We are an independent store and the 18 months extended limited warranty is exclusive to NAOT of Kew Pty Ltd.

Disclaimer

"Wear and tear" is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use or how well you care for your NAOT footwear, it will eventually begin to show age and wear. It is normal for general breakdown of materials over the years. The following are items are not covered by the extended limited warranty:

• Material failure caused by excessive wear, unreasonable use, extreme heat or alterations.
• Stitching failure due to caught, torn or other abnormal wear.
• Leather not properly treated to keep from drying out.
• Separation of soles or sole components due to caught, torn or other abnormal wear.
• General 'wear and tear', abuse, or accidents are not covered by this warranty.

Terms and Conditions

• This limited extended warranty is only available to the original purchaser and is not transferable.
• Proof of purchase is required to claim under the limited extended warranty.
• Limited extended warranty is for repairs only.
• Any footwear that is covered by the limited extended warranty will be evaluated on a case by case basis.

NAOT of Kew Pty Ltd reserves its right to amend or cancel the Limited Extended Warranty Policy at any time and without any further notice. If this is to occur, all limited extended warranties provided before the date the policy has been amended or cancelled will be honoured in full.

All prices are incl. GST.

For international purchases GST will be excluded from the Total Amount at the final checkout.

International Shipping: contact us for a quote to International locations