Customer Care

Currency

All prices on this site are Australian dollars.

Limited Extended Warranty

Introduction

This limited extended warranty comes into effect on 1 December 2015 and will not be applied retrospectively.

Limited Extended Warranty

We offer a limited extended warranty for all footwear exclusively purchased at NAOT of Kew.
There is a manufacturer's warranty in force for 6 months from date of purchase. Our limited extended warranty provides protection from 6 months up to 18 months from date of purchase.

The warranty period to 18 months will cover:

  • Stitching
  • Velcro
  • Attachment of sole to uppers
  • Ornaments ( If available)

How to redeem

If you experience any defects in the material or workmanship, contact us via email with proof of purchase for the defective footwear. Please also provide images and description of the relevant fault for assessment.

We are an independent store and the 18 months extended limited warranty is exclusive to NAOT of Kew Pty Ltd.

Disclaimer

"Wear and tear" is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use or how well you care for your NAOT footwear, it will eventually begin to show age and wear. It is normal for general breakdown of materials over the years. The following are items are not covered by the extended limited warranty:

  • Material failure caused by excessive wear, unreasonable use, extreme heat or alterations.
  • Stitching failure due to caught, torn or other abnormal wear.
  • Leather not properly treated to keep from drying out.
  • Separation of soles or sole components due to caught, torn or other abnormal wear.
  • General 'wear and tear', abuse, or accidents are not covered by this warranty.

Terms and Conditions

  • This limited extended warranty is only available to the original purchaser and is not transferable.
  • Proof of purchase is required to claim under the limited extended warranty.
  • Limited extended warranty is for repairs only.
  • Any footwear that is covered by the limited extended warranty will be evaluated on a case by case basis.

NAOT of Kew Pty Ltd reserves its right to amend or cancel the Limited Extended Warranty Policy at any time and without any further notice. If this is to occur, all limited extended warranties provided before the date the policy has been amended or cancelled will be honoured in full.

Groovy Mulberry Combo
Mikumi Brown Combo