All prices on this site are Australian dollars.
When you view the NAOT OF KEW website, it is over a secure connection. This means when you come to order your shoes and fill in our Checkout form, your personal information is encrypted and sent over the internet securely.
Trading with us is even more secure than most ecommerce sites because we don't record any financial information through our website.
Payment is via Paypal on the Paypal website.
We never see your financial information directly, just the confirmation of payment from Paypal and the other non-financial details you entered on our site and at Paypal.
Receive FREE standard delivery in Australia on all purchases over $100.
We currently offer FREE DELIVERY Australia wide with purchases over $100 . We use registered post (secure shipping) via Australia Post which requires a signature upon delivery. If no one is at the delivery address to receive your footwear a card will be left advising that the parcel can be collected at the nearest Post Office. We do not offer the Safe Drop option (leave parcel at address if customer is not available upon delivery) for the security of the customers purchase
Please specify your preferred option during the checkout process.
Standard Delivery (Parcel - Australia Post) : Free
Express Delivery (Express Parcel - Australia Post) : $20.00. Additional $10 for each extra pair.
Our policy is to repair, replace or refund any NAOT footwear that shows manufacturing fault within 6 months of purchase.
Firstly, we require a photo of the damage or fault so that the manufacturer can assess if it a manufacturing fault, misuse or fair wear and tear. After this we will decide to do one of the following:
We advise before wearing shoes OUTSIDE, please FIRST try on shoes around the house INDOORS where they will not get SCUFFED or will not CAUSE THE LEATHER TO BE CREASED. As is done in the Shoe Shop. If you decide to Return them for a Refund or Credit Note they will be in BRAND NEW / UNUSED - RESELLABLE CONDITIONS. WE WILL NOT TAKE BACK WORN SHOES.
At Naot of Kew we will comply with all applicable Australian privacy laws.
We only collect information to deliver products or services to you or on your behalf. Information is never sold or passed on to other parties except as required to deliver the goods and services you have requested.
To complete a transaction, "cookies" need to be enabled in your browser. Cookies are a small text file stored on your device. While not identifying you personally, a cookie allows the server to track the progress of your shopping ensuring you end up with YOUR shopping basket at the checkout and not someone else's!
Cookies dropped by us or third parties may also be used to track how you use the site to target ads to you on other websites.
A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
All prices are incl. GST.
For international purchases GST will be excluded from the Total Amount at the final checkout.
International Shipping: contact us for a quote to International locations
This limited extended warranty comes into effect on 1 December 2015 and will not be applied retrospectively.
We offer a limited extended warranty for all footwear exclusively purchased at NAOT of Kew.
There is a manufacturer's warranty in force for 6 months from date of purchase. Our limited extended warranty provides protection from 6 months up to 18 months from date of purchase.
The warranty period to 18 months will cover:
If you experience any defects in the material or workmanship, contact us via email with proof of purchase for the defective footwear. Please also provide images and description of the relevant fault for assessment.
We are an independent store and the 18 months extended limited warranty is exclusive to NAOT of Kew Pty Ltd.
"Wear and tear" is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use or how well you care for your NAOT footwear, it will eventually begin to show age and wear. It is normal for general breakdown of materials over the years. The following are items are not covered by the extended limited warranty:
NAOT of Kew Pty Ltd reserves its right to amend or cancel the Limited Extended Warranty Policy at any time and without any further notice. If this is to occur, all limited extended warranties provided before the date the policy has been amended or cancelled will be honoured in full.