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Click on a heading below for more information.
Shipping
FREE POSTAGE for shipping Australia wide.
- This does not cover exchange or returns.
- For accessories WITH shoes: no additional charge.
- For accessories WITHOUT shoes: flat rate of $7 i.e. 1 or more pairs of socks = $7.
- For accessories totalling over $100 Free Postage Australia wide.
For a quotation on shipping fees to international locations (ie. outside Australia), please email info@naotshoes.com.au.
Refund & Exchange Policy for Website Purchases
Regular and Sale Priced Footwear
Refunds
Regular and Sale priced footwear or other merchandise may be returned for any reason within 30 days of purchase for a full refund (excluding all postage costs). The shoes have to be in their original box, receipt to be enclosed and shoes must be in NEW / UNUSED condition.
Sorry, no refunds after 30 days.
Exchanges
Exchanges for a different size or style are available within 21 days of purchase if footwear is still in NEW / UNUSED condition.
All shipping costs associated with exchanges and returns of goods are the responsibility of the consumer, unless footwear are faulty (defective materials and/or workmanship per order.)
If footwear or other merchandise are faulty, we will provide a full refund, repair or exchange at no cost to the customer.
To exchange shoes click here.
Thank you for shopping at NAOT of KEW.
Privacy Policy
At Naot of Kew we will comply with all applicable Australian privacy laws.
We only collect information to deliver products or services to you or on your behalf. Information is never sold or passed on to other parties except as required to deliver the goods and services you have requested.
To complete a transaction, "cookies" need to be enabled in your browser. Cookies are a small text file stored on your PC. While not identifying you personally, a cookie allows the server to track the progress of your shopping ensuring you end up with YOUR shopping basket at the checkout and not some else's!
